Spalon Techniques, LLC, is dedicated to Spa and Salon Owners who wish to grow their business. We provide proven Systems to implement in their business, along with equipment, products and services that will meet the needs and wants of their clients. With our superior training and consultation, Spa and Salon Owners discover how easy and effective these Systems, once implemented, will attract new customers and generate greater client retention.
Customer service is the foundation and the backbone for any business. Without customers there is no business. However, exceptional customer service is also the heart and soul, as well as the foundation and backbone.
Owning a salon or spa and being in the health and beauty industry, customer service, and I mean outstanding, exceptional customer service, is vital to the growth of your business. Do you follow these rules?
Why would you, a Spa and Salon owner, give two hoots about a vegetable peeler?
All too often we expect our new customers and even our loyal clients just to buy whatever it is we are trying to sell to them. We tell them what the product is or what the service is, we fail to explain to them or show them “how” the product or service will benefit them. How will it make them feel? What benefits will it provide? Do the products and services we offer solve a pain, fill a need or a want?
Watch this video of Joe Ades (pronounded AH-des), one of the greatest pitch men In New York City. He made $$ millions selling potato peelers on the street. (See his “technique” and how you can implement it in your business.)
Are you a Spa and Salon Owner that makes sure you know all of the product ingredients you use on or sell to your clients?
The story reminded me how I was on a mission about 18 years ago when I was so sick that I could barely get up out of bed. Doctors tested me for Lupus, MS, and Cancer then told me to go home that there was nothing wrong with me…Thank God! Well, that didn’t mean there wasn’t. Long story short, the doctors finally diagnosed me with fibromyalgia! Wow, they gave my chronic headaches and aches and pains a name! I can tell you this, I believed and still do that my “problems” all contributed to the amount of “the pink stuff” (better known as Sweet ‘N Low) that I was putting in my enormous amounts of coffee I drank on a daily basis.